return policy

1. Refund Request

1.1 Request Conditions

Customers can request a refund for the products or services they purchased if they meet the following conditions:

 

The product or service did not meet the customer's expectations or description.

The customer submitted a refund request within the specified time after the purchase (please refer to the refund period on the specific product/service page).

If it is a product purchase, the customer must submit a refund request within 14 days of receiving the goods.

1.2 Return Period

For product purchases, customers must submit a refund request within 14 days of receiving the goods.

The return period is calculated from the date of delivery of the goods.

2. Refund Process

We will process your refund request as soon as we receive and review it. The refund will be returned to the original payment method within a few working days after confirming that it meets the refund conditions.

 

3. Refund Restrictions

Please note the following refund restrictions:

 

Products that have been used or activated cannot be refunded.

If the refund request exceeds the specified time or does not meet the refund conditions, it will not be processed.

4. Contact Us

If you have any questions related to refunds, please feel free to contact our customer service team.

 

5. Modification Rights

We reserve the right to modify the refund policy at any time without prior notice. Any changes will take effect immediately, please pay attention.